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Thread: Are you using Surveybe Freedom 4.2.106?

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    Are you using Surveybe Freedom 4.2.106?

    An intermittent problem has been identified which affects some users of the initial release of Surveybe Freedom version 4.2. The problem means there can sometimes be problems importing questionnaires or interviews into the Implementer.

    This problem arises from one of the changes intended to improve the performance of the Surveybe database. This change revealed a bug in a new feature in the underlying database software, which our supplier is working to fix.

    To avoid this issue weíve created a new version of Surveybe which doesnít use the new database feature.

    If you are using 4.2.106 we recommend you install this new version, 4.2.109 as soon as possible to avoid the risk of the issue causing problems. The steps for this specific (4.2.106 to 4.2.109) upgrade are listed below.

    If you are still using 4.0 or 3.1 and you want to upgrade to 4.2, or you are installing Surveybe for the first time, just follow the standard 4.2 transition or installation instructions as normal Ė this issue wonít affect you.

    To transition from 4.2.106 to 4.2.109:

    Like any Surveybe installation:
    • You donít need to delete any programme or licence files
    • You need to make sure you install the Designer using the Windows user that will be used to run the Designer
    • Your username will need administrator rights on your PC to run the installers correctly, so contact your IT support person to arrange this if necessary
    • Installing Surveybe in the wrong Windows user will cause licence conflicts and could result in a licence tamper error Ďlocking outí your Designer application
    You wonít need a new licence key.

    Please read and make sure you understand the steps before starting. Contact support@surveybe.com if anything isnít clear.

    Download the latest installers from the client area of the Surveybe website or via the e-mail advising you of the 4.2 release.
    Designer

    1) Export all questionnaires from the Designer to a convenient folder.
    2) If itís open, close the Designer

    The 4.2.106 Designer database wonít work with 4.2.109 so you will need to re-import these questionnaires.

    3) Navigate to the c:\users\username\.surveybe\ folder, where username is your Windows user name

    Please be very cautious when you are taking actions in the .surveybe folder as it contains the licence files, log files and databases which contain your imported data and questionnaires. Deleting or moving anything in this folder can cause unpredictable results including loss of data and questionnaire.

    4) Find the designer-4.2 folder
    5) Rename the folder designer-4.2.106_OLD or similar
    6) Run the new 4.2.109 Designer installer in the usual way

    Implementer

    1) Make sure there is no unsaved interview in the Implementer (if you returned to the dashboard before closing the Implementer the current interview will have been saved)
    2) If itís open, close the Implementer

    The 4.2.106 Implementer database wonít work with 4.2.109.

    3) Navigate to the c:\users\username\.surveybe\ folder, where username is your Windows user name

    Please be very cautious when you are taking actions in the .surveybe folder as it contains the licence files, log files and databases which contain your imported data and questionnaires. Deleting or moving anything in this folder can cause unpredictable results including loss of data and questionnaire.

    4) Find the implementer-4.2 folder
    5) Rename the folder implementer-4.2.106_OLD or similar
    6) Run the new 4.2.109 Implementer installer in the usual way
    When the installation is complete you should be able to open the Designer and Implementer. Note that on the first occasion opening the applications will take slightly longer than normal whilst new database files are created.

    The icons for 4.2.106 will remain on your desktop after the new installation. To avoid confusion, delete the old ones. Right click and rename the new 4.2.109 icons to make the version easier to distinguish. Move the version number to the beginning of the name, making sure thereís a space between it and the rest of the name so it aligns correctly.

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